Privacy and Cookie Policy

Counselling Canterbury is committed to ensuring that your privacy is protected.  Should we ask you to provide information by which you can be identified, it will only be used in accordance with this privacy statement.  Counselling Canterbury may change this policy from time to time and any updates will be reflected on this page.

What we collect

We may collect the following information:

• name
• contact information including email address
• other information relevant to counselling issues

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for:

• internal record keeping
• to improve our service

Security

We are committed to ensuring that your information is secure.  To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is a cookie?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.  Cookies alone cannot be used to identify you.

How we use cookies

Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web traffic to improve our website and tailor it to customer needs.

A cookie does not itself give us access to your computer or any information about you.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and these are not governed by this privacy statement.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties.  Your information will be kept strictly confidential.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible.  We will promptly correct any information found to be incorrect.